Wednesday, August 22, 2012

Customer Service in the UK & particularly London

Once, whilst browsing for a shirt in Next, a shop assistant approached me with the following:
"Can I help you with anything pal?"
I looked at him and responded, "Pal?!?!"
"Errr, Sir then?"

Most customer service in the UK is rubbish. And no I'm not advocating the cloying, "have a nice day, how can I make your experience amazing," fake smile crap that so many seem to have adopted as an attempt at it. I'm talking about simple, unobtrusive, understated, knowledgeable assistance.

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